Sunday, 29 November 2009

What Happened to my Toothbrush?

It is nearly four weeks since I ordered a ‘Natural Toothbrush’ to try – made from the root of the Araak tree rather than plastic (see my previous post, I'm a Pink Toothbrush). But there is no sign of it. I was so excited about trying this out, and now it doesn’t look I’m going to be able to.

Searching for the toothbrush truth

Well, I thought, I’ve got a copy of the receipt, I’ll just email them with my order number and find out what’s happened.

But: no reply, not a peep.


Ok, so I’ll check out the website, make sure I’ve emailed the right address.

But the website no longer exists! Every which way I try to find it, whether through Google or typing the address into my browser, I get the same, stomach-dropping error message.

I check my bank statement. And yes, the payment has been deducted. But still no toothbrush, and no contact from the people I ordered it from.

Bigger humph.

So now what?
Have I been duped, I wonder? I can live with letting the £5 fee go - though I think it's more than a bit cheeky to take my money and then disappear off the edge of the planet - but what am I going to do about getting a new toothbrush now?

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